Polski
Sustainable Return Policy with a Touch of Humor
We all have an impact on our surroundings and the environment. And hey, at DRD Knaagdierwinkel®, we're totally aware of that. We take responsibility for making a positive contribution and getting better every day. A sustainable return policy plays a key role in this grand mission. Returns can be a real buzzkill for the environment due to the extra transportation involved - I mean, who likes unnecessary road trips?
But fear not! We're doing our best to keep the return party to a minimum. We provide crystal-clear product photos and descriptions to avoid any surprises. Plus, we try our hardest to match the packaging to the product. Let's be honest, penny-pinching on packaging might lead to more damages and, you guessed it, more returns. Preventing returns is high up on our priority list. However, if a product does arrive damaged, we'll always strive to find a solution together that doesn't automatically result in a return.
Together, let's save the world and have some fun along the way!
Thinking Time - How long do I have to send something back?
The thinking time starts the day after delivery. You have 14 days to send back your product(s). The return shipping costs are on you, my friend. In return (pun intended), we'll refund the purchase amount, including shipping costs**, within 14 days to your account. Check out "What do I need to do to return products?" for the step-by-step guide.
*Sorry, glass items and living products like plants can't join the return party. **Applies to returning the entire order. (Within the EU)
What do I have to do to return products?
As mentioned in our fine print, you have the right to cancel your order within 14 days of receiving the products. Here's the scoop on the cancellation process and the conditions that apply:
- Fill out the cancellation form in all its glory or include the packing slip in your return package.
Can't open the cancellation form?
To open your invoice, we recommend using Acrobat Reader. Don't have it? Hop on over to http://get.adobe.com/nl/reader/ to grab the latest version for free. Get that paperwork party started!
The returned products should be reasonably intact, clean, and without any signs of use, packed in their original packaging (unharmed, of course) and complete with all the documentation and accessories that came with it. If the returned products fail to meet these criteria, DRD Knaagdierwinkel® may deduct a reasonable compensation from the refund amount to cover the costs of making the returned product sellable again (repackaging, adding missing parts, you know the drill).
If you've followed the above instructions (high-five!), we'll hustle and bustle to refund the moolah you paid as soon as possible, but no later than 14 days after receiving the returned goods. When sending back the package, please include your bank or giro account number and the name of the account holder. We'll refund the purchase amount, including the shipping costs** of the initial delivery. The return shipping costs are on you, mate.
**Applies to returning the entire order.
What happens if your package cannot be delivered or is refused?
If your package cannot be delivered, it will be taken to a pickup point. If you don’t collect it there, we unfortunately have to charge return costs. These costs are equal to the shipping costs for the initial delivery.
Did you accidentally provide an incorrect address? In that case, the return costs will also be charged. Once the package is back with us, your order will be (partially) canceled.
If you choose to refuse the package at the door, the same applies: the order will be canceled once the package is returned to us, and the return costs will be charged.
Tip: Download the PostNL app to stay informed about the status of your package. PostNL no longer leaves notes in your mailbox but communicates exclusively via the app. This way, you’ll always know where your package is and can pick it up on time!
We advise you to carefully fill in your address details and collect your package on time at the pickup point to avoid unnecessary costs.
Excluded from Cancellation
Some things in life are just not meant to be undone, ya know? The following products are non-returnable:
- Plants (Sorry, no green thumb refunds here)
- Terrariums (Once you buy it, you're stuck with it!)
How quickly will I get my money back?
If there's a credit balance after processing your return, we'll shoot you a message. Our goal is to bounce that money back into your account within 14 days. No need to hold your breath,
