Terms and Conditions

Article 1: Definitions

1.1 DRD Knaagdierwinkel B.V., located in Hoogeveen, KvK number 94167338, is referred to in these terms and conditions as the seller.
1.2 The other party of the seller is referred to in these terms and conditions as the buyer.
1.3 Parties are the seller and the buyer together.
1.4 The agreement refers to the purchase agreement between the parties.
1.5 Where "animals" or "rodents" is written, it means "non-food producing pets."

Article 2: Applicability of the General Terms and Conditions

2.1 These terms apply to all offers, quotations, agreements, and deliveries of services or goods by or on behalf of the seller.
2.2 Any deviation from these terms can only be valid if expressly agreed upon in writing by the parties.

Article 3: Payment

3.1 The full purchase price is always paid immediately in-store. For reservations, in some cases, a deposit is expected. In that case, the buyer will receive a reservation confirmation and prepayment receipt.
3.2 If the buyer does not pay on time, they are in default. If the buyer remains in default, the seller is entitled to suspend the obligations until the buyer has fulfilled their payment obligation.
3.3 If the buyer remains in default, the seller will proceed with collection. The costs related to this collection are at the buyer’s expense. These collection costs are calculated based on the "Decree on the reimbursement of extrajudicial collection costs."
3.4 In the event of liquidation, bankruptcy, attachment, or suspension of payments of the buyer, the seller's claims against the buyer are immediately due and payable.
3.5 If the buyer refuses to cooperate with the execution of the contract by the seller, they are still obliged to pay the agreed price to the seller.

Article 4: Offers, Quotations, and Prices

4.1 Offers are non-binding, unless a deadline for acceptance is stated in the offer. If the offer is not accepted within that period, the offer expires.
4.2 Delivery times in offers are indicative and do not entitle the buyer to cancellation or compensation in case of exceeding, unless the parties expressly and in writing agreed otherwise.
4.3 Offers and quotations do not automatically apply to reorders. This must be expressly and in writing agreed by the parties.
4.4 The price listed in offers, quotations, and invoices includes the purchase price plus the applicable VAT and other government charges.
4.5 The price listed for articles is always a non-binding sale price, not an offer. The crossed-out price on products is an advisory price, the non-crossed price is our price. This is not a special offer.

Article 5: Right of Withdrawal

5.1 The consumer has the right to cancel the agreement within 14 days of receiving the order without giving any reason (right of withdrawal). The period starts from the moment the consumer receives the entire order.
5.2 No right of withdrawal exists when the products are made to the consumer’s specifications or are perishable.
5.3 The consumer may use a withdrawal form from the seller. The seller is required to provide this immediately after the buyer's request.
5.4 During the reflection period, the consumer must handle the product and packaging carefully. The product should only be unpacked or used as much as necessary to assess if they want to keep it. If they use the right of withdrawal, they will return the unused and undamaged product with all supplied accessories and, if reasonably possible, in the original shipping packaging, according to the seller's provided reasonable and clear instructions.
5.5 Exempt from the right of withdrawal are perishable products and live products like plants.
5.6 Excluded are terrariums. In the case of rejection, the buyer will be charged for all shipping and return costs.

Article 6: What Happens If Your Package Cannot Be Delivered or Is Refused?

6.1 Delivery to a Pickup PointIf your package cannot be delivered, it will be brought to a pickup point. If you don’t pick it up there, the return shipping costs will be charged, which are equivalent to the shipping costs for delivery.
6.2 Incorrect Address
If the address is incorrect, return shipping costs will be charged. Once the package returns, your order will be (partially) canceled.
6.3 Refusal at the Door
If you refuse the package at the door, return shipping costs will be charged. The order will be canceled once the package returns.
6.4 Avoid Extra Costs
Please double-check your address and pick up your package in time to avoid unnecessary costs.

Article 7: Delivery and Transfer of Risk

7.1 Deliveries are only made within the Netherlands.
7.2 Delivery takes place under the buyer's responsibility once the product leaves the seller's warehouse.
7.3 The buyer is obliged to check the product immediately after delivery. If any defects are found, the buyer must notify the seller within 48 hours of delivery.
7.4 If the buyer does not accept the product within 7 days of delivery, the seller may refuse the delivery or cancel the contract and charge return shipping costs.

Article 8: Liability

8.1 The seller's liability is limited to the price of the product. The seller is not liable for indirect damages caused by the use of the product.
8.2 Liability for material defects remains if the buyer does not fulfill their obligations under Article 7.

Article 9: Force Majeure

9.1 In the event of force majeure, including but not limited to natural disasters, strikes, or third-party failures, the seller is not obliged to fulfill the contract.
9.2 The seller may terminate the contract if force majeure occurs and fulfillment of the obligation is delayed for more than 3 months.

Article 10: Retention of Title

10.1 The delivered goods remain the property of the seller until the full purchase price is paid.
10.2 The buyer is obliged to secure the product and not to sell or pledge it until the purchase price is fully paid.

Article 11: Privacy

11.1 The seller commits to protect the buyer's data in accordance with the General Data Protection Regulation (GDPR).
11.2 The buyer has the right to inspect, correct, or delete their personal data.

Article 12: Dispute Resolution

12.1 All disputes related to the contract or these terms and conditions will be decided by a competent court in the seller’s location.

Article 13: Applicable Law

13.1 Dutch law applies to the contract.

Article 14: Changes to the General Terms and Conditions

14.1 The seller reserves the right to amend these terms and conditions. Changes will be published by the seller on the website and will be effective from the date of publication.

Article 15: Conclusion of the Agreement

15.1 A contract is concluded when the buyer accepts the seller's offer and the seller confirms the order.

Article 16: Termination of the Agreement

16.1 The seller can terminate the contract at any time if the buyer violates the terms.

Article 17: Product Availability

17.1 If a product is not available, the buyer can choose a refund or a replacement product.

Article 18: Minimum Age

18.1 The buyer must be at least 18 years old to enter into a contract with the seller.

Article 19: Validity of the General Terms and Conditions

19.1 These general terms and conditions are valid as of January 1, 2024.